Skills & Competencies for Operations Supervisor

Operations Supervisor job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Operations Supervisor

Supervises the daily activities of an operational unit.

JOB RESPONSIBILITIES for Operations Supervisor

Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.

Operations Supervisor SALARY RANGE

BASE 50%
$70,250
TOTAL 50%
$71,639
Job Level
M00
Job Code
FA06000512
Education/Degree
Bachelor's Degree
Reports To
Manager

Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

3 hard skills or competencies (industry competencies) for Operations Supervisor

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Identifies commonly accepted types of waste in Value Stream Mapping.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the implementation of value stream mapping activities for business process re-engineering.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Schedules Kaizen events to determine and draw the future state map.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains and coaches staff for Value Stream Mapping methodologies and techniques.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Organizes workshops and value stream mapping exercises to discover gaps and opportunities.
See 4 More Skill Behaviors
2 Industry Competency – Work Order Scheduling
Proficiency Level -3
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of work order management software.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Informs the management of the production status and scheduled work order progress.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides necessary tools and resources for effective planning and scheduling of work orders.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Reviews backlog work requests and orders to facilitate the scheduling process.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Stays abreast of the latest industry best practices to improve our work order scheduling processes.
See 4 More Skill Behaviors
3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Operations Supervisor

1 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
See 4 More Skill Behaviors
2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Describes the benefits of inventory management in the supply chain.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the receiving, checking in, and distributing of products for a specific production area.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to developing plans that streamline inventory management processes and purchasing efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the latest market trends and demands to set the organization's inventory requirements.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs performance measures and metrics to evaluate the efficacy of the existing inventory management process.
See 4 More Skill Behaviors
3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Supervisor

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Describes operational changes that will lead to improved business performance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads management intervention to improve business functioning after data, mission, and goals review.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
See 4 More Skill Behaviors
2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
See 4 More Skill Behaviors
3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

Summary of Operations Supervisor skills and competencies

There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.